Return Policy

Please read the following return and refund guidelines, conditions, and procedures carefully before making a purchase. This policy is clear and comprehensive, detailing all applicable scenarios, user obligations, and processing standards to protect your legitimate rights and interests. If you have any questions, please contact our customer support team at support@gorgeoustulip.com.

1. Return & Refund Time Limit

For eligible items, we offer a 30-day return policy with no reason, calculated from the date you receive your order (based on the delivery confirmation time). To initiate a return or refund, you must contact our customer support team within 30 days of receiving your package. Return or refund requests initiated after the 30-day period will not be accepted, and no refunds or exchanges will be provided.

If you receive an item with quality issues, incorrect shipment, or damage (caused by our error), you must contact us within 7 days of delivery to be eligible for free return, full refund, or exchange. Failure to contact us within 7 days may affect your eligibility for related services.

2. Eligible & Non-Eligible Return Scenarios

Eligible for Return & Refund

• You are not satisfied with your purchase, and the item is unused, in the same condition as received, and in its original packaging (including all accessories, manuals, and related documents).
• You receive an item with quality issues (e.g., defects, functional failures) that are not caused by improper use by the customer.
• You receive an incorrect item (e.g., wrong model, color, size) due to our shipping error.
• The item is damaged during transportation (logistics tracking records and photos/videos are required as evidence).

Non-Eligible for Return & Refund (Non-Returnable Items)

• Personalized or custom-made products, unless they have quality issues or are incorrectly shipped (caused by our error). Custom products cannot be resold and will not be accepted for return after production.
• Items with signs of use, damage, stains, scratches, or broken seals/plastic wrapping (caused by improper use by the customer).
• Incomplete items, missing accessories, manuals, or original packaging (not caused by our error).
• Items purchased through third-party retailers (must be returned directly to the respective retailer).
• Items returned without valid proof of purchase (e.g., order number, purchase record).
• Clearance and open-box items (sold "as is" and not eligible for return or exchange under any circumstances).

3. How to Initiate a Return (Steps for Users)

To ensure a smooth return process, please follow these steps strictly. Do not send the package directly to our Yiwu factory or any unassigned address — we will provide the designated return address via email after confirming your return request.

1. Contact Our Support Team: Send an email to support@gorgeoustulip.com within the specified return time limit (30 days for general returns, 7 days for items with quality issues/incorrect shipment).
2. Provide Required Information: Include the following details in the email to help us process your request quickly:

• Your order number (required for verification);
• Detailed reason for return/refund (e.g., "not satisfied", "item damaged", "incorrect item");
• Clear photos or videos of the item (mandatory for items with quality issues, damage, or incorrect shipment; photos/videos must clearly show the problem, including the original packaging if necessary);
• Your complete delivery address and contact phone number;
• Proof of purchase (if requested).

3. Wait for Confirmation: Our customer support team will respond to your email within 2-3 business days. After verifying your request and confirming eligibility, we will send a return confirmation email containing the designated return address and return guidelines.
4. Package and Ship the Item: Pack the item safely and properly to avoid damage during transportation. Ensure the item meets the return eligibility requirements (unused, original packaging, complete accessories). We strongly recommend using a trackable shipping carrier (e.g., UPS, FedEx) and insuring the package for the value of the contents — this effectively prevents loss or damage of the package during return shipping.
5. Provide Return Tracking Number: After shipping the return package, send the return tracking number to support@gorgeoustulip.com via email so that we can track the package status and process your return promptly.
6. Return Shipping Fees & Handling Fees

The responsibility for return shipping fees and handling fees is clearly specified below, with no hidden charges:

• Return Shipping Fees:
• Borne by Us (Gorgeoustulip): If the return is caused by our error, including quality issues, incorrect shipment, or transportation damage (confirmed by us). We will provide a return shipping label via email, or you can pay the shipping fee first and we will reimburse you after verifying the return package.
• Borne by the Customer: If the return is not caused by our error, including "change of mind", "wrong order", or items that do not meet return eligibility due to improper use by the customer. The customer shall bear all return shipping fees in full, and the original shipping and handling fees paid at checkout will not be refunded.
• Handling Fees: We do not charge any additional return handling fees for eligible returns. All return-related costs (except return shipping fees borne by the customer for non-error returns) are borne by us.
• Note: If the item or packaging is damaged due to improper packaging during return shipping, additional fees will be incurred (deducted from the refund amount). If the damage is severe, we reserve the right to refuse the return request.

5. Return & Refund Processing Procedures

Return Inspection

After we receive your return package (transit time varies by region, usually 5-8 business days), our team will inspect the item within 2-5 business days to verify its condition, completeness, and return eligibility.

• If the item meets return eligibility: We will process the refund or exchange as you request.
• If the item does not meet return eligibility: We will refuse your return request, and our customer support team will contact you to arrange for the item to be sent back to you (shipping fee borne by you), with no refund or exchange provided.

Refund Processing & Arrival Time

Refunds will only be credited to the original payment method used at checkout (e.g., credit card, debit card, PayPal). Unless otherwise agreed, we do not provide refunds in cash, store credit, or other alternative methods.

• Refund Processing Time: After the return inspection is passed, we will initiate the refund within 2-5 business days. You will receive an email confirmation once the refund is initiated.
• Refund Arrival Time: The time it takes for the refund to appear in your account depends on your bank or card issuer, usually 3-5 business days. Some banks may take up to 7 business days due to their internal processing procedures — if you have any questions about the refund arrival time, please contact your bank or card issuer for consultation.
• Refund Amount:
• Items with quality issues, incorrect shipment, or transportation damage (our error): Full refund (including the original item price and original shipping fee).
• Returns not caused by our error (e.g., change of mind): Only the original item price will be refunded — the original shipping and handling fees will not be refunded.
• Items damaged due to improper return packaging: The refund amount will be deducted by the cost of damage (we will provide a detailed damage assessment and deduction explanation via email).

Exchange Processing (If Applicable)

If you request an exchange instead of a refund for items with quality issues or incorrect shipment, we will arrange for the exchange item to be shipped within 2-3 business days after the return inspection is passed. The exchange item will be shipped using the same shipping method as your original order, and all shipping costs related to the exchange will be borne by us.

6. Total Return & Refund Timeline

The entire return and refund process usually takes 10-18 business days, including:
     
- Transit time for us to receive your return package: 5-8 business days;
     
- Return inspection and processing time: 2-5 business days;
     
- Bank/card issuer refund processing time: 3-5 business days.

7. Notes

• We reserve the right to refuse any return or refund request that does not comply with this policy.
• All decisions on return eligibility are made by our customer support team based on the information and evidence provided by you (order details, photos/videos, return package status).
• We will make every effort to speed up all return and refund processing procedures to ensure your shopping experience. If you have any questions, concerns, or need assistance with the return process, please feel free to contact our customer support team at any time.
• Contact Information: 📧 support@gorgeoustulip.com