Return Policy
How to Return an Item
If you are not satisfied with your purchase and wish to return an item, please contact us within 30 days of receiving your order.
To initiate the return process, please send an email to support@gorgeoustulip.com with the following details:
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Order Number
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Reason for Return
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Photos of the item (if applicable), especially if the product is damaged or incorrect.
Returns are only accepted for items purchased directly from https://gorgeoustulip.com. Products purchased through third-party retailers must be returned directly to the retailer.
Return Conditions
Returned items must meet all of the following conditions:
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Items must be unused, in the same condition as when you received them.
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Items must be returned in their original packaging, including all accessories, manuals, and documentation.
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Returns will not be accepted if items show signs of use, damage, stains, or broken seals/plastic wrapping.
Personalized or custom-made products are non-refundable unless the item is defective or incorrect. Custom products cannot be resold and are therefore not eligible for a return after production.
Non-Returnable Items
The following items are not eligible for return:
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Personalized or custom-made products.
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Items damaged due to customer mishandling.
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Products purchased through third-party retailers.
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Items returned without valid proof of purchase.
Returns without valid proof of purchase may be refused. Gorgeoustulip reserves the right to deny any return request that does not comply with this policy.
Defective, Incorrect, or Damaged Items
If you received a defective, incorrect, or damaged item, please contact our Customer Support team as soon as possible and within 7 days of delivery.
Please include the following details:
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Order Number
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Proof of Purchase
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Photo or video of the defective item (if applicable)
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Complete Delivery Address
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Contact Telephone Number
Once we receive and verify the issue, we will proceed with a full refund or replacement as appropriate.
Returns Processing Time
Once we receive your return, we will process it within 2-5 business days. You will receive an email confirmation once your return has been processed.
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For defective or incorrect items, a full refund will be issued.
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For non-defective items, the refund will exclude shipping and handling fees.
Refunds
Refunds will be credited to the original payment method used at checkout.
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If you paid via credit or debit card, refunds are typically processed within 3-5 business days by your bank or card issuer. Please contact your bank for any questions regarding the processing time of your refund.
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If you haven't received your refund after this period, please contact your bank or credit card provider for assistance.
Final Notes
We strive to process all returns as quickly as possible and to ensure your satisfaction with every purchase. If you have any concerns, feel free to reach out to our customer service team at support@gorgeoustulip.com.