FAQ

Thank you for shopping at Gorgeoustulip. Below are answers to the most common questions about shipping, order tracking, product issues, returns, and new user discounts. If you have any other questions not covered here, please contact our customer support team at support@gorgeoustulip.com.

1. Shipping Related Questions

1.1 Do you ship overseas?

Yes, we offer international shipping to most countries and regions worldwide. Please note that shipping availability may vary by destination, and delivery times may be extended for some remote areas. We do not charge any additional shipping fees and adopt a unified shipping fee template for the entire store. For inquiries about shipping availability and related details, please contact us via email.

1.2 How long will it take to get my order?

The delivery time depends on your shipping destination and the shipping method you choose, and it consists of two parts: processing time and shipping time.

• Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. We will send you an email notification once your order is shipped.
• Shipping Time:
• Standard Shipping: Please refer strictly to the corresponding time limit in the store's Shipping Policy;
• Expedited Shipping (if available): Please refer strictly to the corresponding time limit and related instructions in the store's Shipping Policy (please check during checkout for availability and additional fees).

Please note that delivery times may be delayed due to customs inspections, weather conditions, or peak shopping seasons. We appreciate your understanding.

1.3 What shipping carriers do you use?

We cooperate with trusted international shipping carriers to ensure your order is delivered safely and on time. Our main shipping carriers include DHL, FedEx, UPS, and local postal services (such as USPS for the United States, Royal Mail for the United Kingdom, etc.). The specific carrier will be determined based on your shipping destination and order details, and you will be notified of the carrier information along with your tracking number after shipment.

1.4 Do you provide expedited shipment?

Yes, we offer expedited shipping services for most countries/regions. You can select the "Expedited Shipping" option during checkout (if available for your destination). Expedited shipping requires additional fees, and the specific cost will be displayed based on your shipping address. Please note that expedited shipping only shortens the shipping time, not the order processing time (which still takes 1-3 business days).

2. Order & Tracking Questions

2.1 How can I track my order?

Once your order is shipped, we will send a shipping confirmation email to your registered email address, which includes a tracking number and a link to track your order. You can also track your order by following these steps:

1. Visit our website (https://gorgeoustulip.com/) and log in to your Gorgeoustulip account;
2. Go to the "My Orders" section;
3. Find the relevant order and click "Track Order" to view the latest shipping status.

Please note that it may take 24-48 hours for the tracking information to be updated by the shipping carrier after your order is shipped.

2.2 What if my tracking number is not working?

If your tracking number is not working or shows no information, please try the following:

• Wait 24-48 hours after receiving the shipping confirmation email, as the carrier may not have updated the tracking information yet;
• Check if you have entered the tracking number correctly (avoid spaces or typos);
• Try tracking the number directly on the shipping carrier’s official website;
• If the problem persists, please contact our customer support team with your order number and tracking number, and we will assist you in verifying the status.

3. Product Related Questions

3.1 My product arrived faulty/damaged/different. What can I do?

We apologize for any inconvenience caused. If your product arrives faulty, damaged, or different from the description on our website, please follow these steps to resolve the issue:

1. Contact our customer support team within 7 days of receiving the package (please include your order number in the email);
2. Provide clear photos/videos of the faulty/damaged product, the packaging, and the shipping label (this helps us verify the issue quickly);
3. Our team will review your request within 24-48 business days and provide you with a solution, which may include a full refund, free replacement, or other appropriate compensation.

Please do not return the product without prior confirmation from our customer support team, as this may affect the processing of your request.

3.2 Can I return my product?

Yes, we offer a 30-day return policy for eligible products. Please refer to our Return & Refund Policy for detailed return conditions and procedures. Here are the key points:

• You must initiate the return request within 30 days of receiving your order;
• The product must be unused, undamaged, and in its original packaging (including all accessories, manuals, and tags);
• Customized products, clearance items, and open-box items are not eligible for return (unless they are faulty or damaged due to our error);
• To initiate a return, please contact our customer support team at support@gorgeoustulip.com with your order number. We will provide you with the designated return address and return instructions.

4. New User Benefit

4.1 What is the New User Subscription Discount?

To welcome new users, we offer a special subscription discount for first-time customers of Gorgeoustulip. You can get the discount by following these steps:

1. Visit our website (https://gorgeoustulip.com/) and click "Subscribe" at the bottom of the homepage;
2. Enter your valid email address (this will be your registered email for your Gorgeoustulip account);
3. Verify your email address by clicking the link sent to your inbox;
4. Once verified, the new user discount code will be sent to your email. You can use this code during checkout to enjoy the discount on your first order.

Please note that the new user discount is only applicable to first-time orders and cannot be combined with other promotional offers. The discount code has a valid period, please check the email for details.