FAQ
Frequently Asked Questions (FAQ)
ORDERING
Do I need an account to place an order?
No — you can checkout as a guest.
Creating an account allows you to:
Checkout faster next time
Track order history
Receive order updates and special offers
I forgot my password
Click “Forgot password?” on the login page and follow the instructions to reset it.
I entered the wrong email address
Please contact us as soon as possible at support@gorgeoustulip.com
.
We can update your contact details before shipment.
What payment methods do you accept?
We accept:
Visa
Mastercard
American Express
PayPal
All payments are processed securely using encrypted connections.
Is my payment secure?
Yes. Our checkout uses SSL encryption and secure payment gateways.
Your card details are never stored on our servers.
Can I change or cancel my order?
Because many of our products are personalized, orders begin processing quickly.
Changes or cancellations are possible within 12 hours after placing the order
After production begins, cancellation may not be available
Orders already shipped cannot be canceled
If cancellation is still possible, payment will be refunded to the original method.
Can I use multiple discount codes?
Only one discount code can be applied per order unless otherwise stated.
I received a missing item
Please contact us within 7 days of delivery and we will resolve it immediately.
SHIPPING
Where do you ship from?
Orders are prepared by our fulfillment center and shipped internationally to customers worldwide.
Our main market is the United States.
Processing time
Standard items: 2–3 business days
Personalized items: 2–5 business days
Delivery time
After shipment:
Standard shipping: 7–15 business days
Expedited shipping: 7–10 business days
Tracking information will be emailed once available.
How can I track my order?
You will receive a tracking number by email once your order ships.
Customs & Taxes
All prices shown on our website are final prices.
Customers will not be charged additional taxes at delivery.
RETURNS & REFUNDS
What is your return policy?
If you experience a quality issue or manufacturing error, please contact us within 30 days of delivery.
Provide:
Order number
Clear photo of the item
Our support team will assist you with the next steps.
Do I need to return the item?
Depending on the situation, we may offer:
Replacement
Refund
Partial refund
Return instructions will be provided if required.
Refund processing time
After the refund is approved:
Refund issued within 3–5 business days
Your bank/payment provider may take additional processing time to display the refund
Refunds are always sent to the original payment method.
I received a defective or incorrect item
Please contact us within 7 days of delivery with photos.
We will prioritize resolving the issue quickly.
CONTACT
If you have any questions, please contact us:
📧 support@gorgeoustulip.com
We usually respond within 24 hours.